Do you charge extra for international orders?
Shipments outside of New Zealand may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Contact the recipient's customs offices for more information.

How long does it take to deliver overseas?
In-stock items should be received between 7-10 days. For any orders with back-ordered items, note that the order will be shipped only when all the items for that order are in stock.

What if my package is not delivered?
Orders that are returned to us due to an incomplete or incorrect address provided will not be returned to the customer and will only be resent at the customer's expense. Additionally, orders that are abandoned by the customer for any reason will not be returned to the customer and will only be resent at the customer's expense. If your package does not turn up within the expected delivery time outlined for your region of the world, track your package through the ‘order tracking’ button below. If this still does not turn up any results or you did not select the trackable postage service please email us all your order details to web_store@fourfontaine.com and we will attempt to track package for you. Please give the package two extra business days for delivery before emailing us.

Will you convert my total into my currency?
On the payment step of the checkout process you have the chance to convert your total into your local currency for your reference. However we will charge your credit card in NZ dollars, your credit card company will convert the charges for you.

Can you convert sizes?
Sorry, at this time, we cannot convert sizes. Please try and refer to our sizing guide to find the right size for you. You will find a button to access the sizing guide on every garment page.